Fereydoon Babai Aghdam, Rahim Heydari Chinay, ,
Volume 21, Issue 62 (9-2021)
Abstract
Understanding the needs and interests of tourists provides a better understanding of tourism and is a valuable guide in designing effective programs for sustainable tourism development. Considering the importance of the above mentioned cases, the present study was carried out using a descriptive-analytical method and a library and questionnaire for The purpose of this study was to assess the conformity of tourists' needs with urban tourism management measures so that the needs and expectations of tourism and services and ... Tourists (383 persons) from Tabriz before traveling with completed tourist services Travel as action They were analyzed by urban tourism management (80 people) and their satisfaction with the trip. The results showed that the average level of satisfaction of tourists with accommodation and tourism infrastructure in Tabriz is moderate. The needs and expectations among tourists regarding infrastructure, transportation, accommodation, services, are consistent with urban management practices and the research hypothesis is confirmed. Urban Management Approaches to Tourism Needs Significantly Impact on Tourist Satisfaction with Tourism Purposes
Rasha Makoundi, Hossein Safarzadeh, Hassan Esmailpour, Mansoureh Aligholi,
Volume 22, Issue 64 (3-2022)
Abstract
Today, the Internet and virtual networks have become a major part of many people's daily lives, and social networking sites attract millions of people from all over the world, so word of mouth has shifted to the digital world. The present study was written to identify the impact of factors affecting online referral communication in social networks on the loyalty of tourism service customers. The present study is applied in terms of purpose and descriptive-analytical in terms of method. The statistical population of the study consisted of virtual network users who had experience traveling to the area. The sample size was estimated 384 people using Cochran's formula. In this study, SPSS and Amos software were used to analyze the data. Findings of this study showed that message attractiveness, resolution, quantity and clarity of the message have a positive and significant effect on customer loyalty of tourism services. Also, the results of this study showed that among the studied factors, the message quantity factor with an impact factor of 0.67 has the most impact.
